RETURN & REFUND POLICY
"No Questions Asked" Return Policy*: If for any reason, you are not satisfied with your product, simply return it and we will refund your money or issue you a 100% "store credit" to be used at any time within the next 90 days. You simply need to cover the return shipping fees.
*Please note that we do not permit the return of or offer refunds for the following products:
- Opened Software/Games
- Product that is custom configured to your specifications
- Furniture items unless damage is noted during receipt
- Personalized items
To return an item, please call 1-866-376-9151 for a Return Material Authorization (RMA) request within 30 calendar days of the receipt of the product. The product must be returned to our warehouse within 14 calendar days of the issuance of the RMA. All products must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that shipped with the product.
NOTE: We recommend that you (1) use a carrier that offers shipment tracking for all returns and (2) either insure your package for safe return to us or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to use a carrier that offers tracking and insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping. Please note that the United States Postal Service (USPS) offers limited tracking capabilities and that there is a 30-calendar-day waiting period before the USPS will initiate a trace.
Dead on Arrival (DOA) Product: Failure Out of the Box
Any product is considered DOA if it shows symptoms of a hardware failure, preventing basic operability, upon its first use out of the box. If you believe that your product is DOA, please call Customer service immediately, but not later than 30 calendar days of the invoice date. We will attempt to determine whether the product is DOA and offer you the following options:
- Replacement: The same product that you ordered will be shipped to you at our expense.
- Repair: We may choose to have the product repaired.
Product must be deemed DOA by SportsNut Shop Support within 30 calendar days of the invoice date in order to receive a replacement unit, or service.
We reserve the right to test returned DOA product. If the condition of the product is misrepresented by the customer, we may impose up to a $400 handling fee.
DEFECTIVE ITEMS
If you discover what you believe is a product defect, please contact the manufacturer. Such defects, if any, are covered under the terms of your product's warranty. Please refer to the warranty information and other supporting documentation that came with your product.
