FAQs
Do you have a print catalog?
Do you ship products outside the United States?
Will I receive an email confirming my order?
Will you send me a tracking number for my order?
May I place my order by phone rather than online?
How do I know how long it will take to receive my order?
What is your return policy?
Is your site secure?
Why doesn't this site look right with my browser and why am I getting browser errors?
Which credit cards do you accept?
Do you have a print catalog?
No. We are strictly a web-based operation.
To TopDo you ship products outside the United States?
At the present time we can ship only to addresses in the United States.
Will I receive an email confirming my order?
Yes. We will review your online order and then transfer it to our in-house order processing system. Once your order is in our system, you will receive an email from us. We process orders Monday-Friday, so you will likely get your email confirmation more quickly on orders placed during those days. The email will list all items purchased. Please look it over carefully.
Will you send me a tracking number for my order?
Yes, when your order is shipped, you will receive a tracking number via email.
May I place my order by phone rather than online?
Certainly. Please call 866-376-9151 and one of our friendly call center representatives will be happy to take your order by telephone. Our call center hours are (Eastern Time Zone): 9:00 am - 8:00 pm Monday-Friday.
How do I know how long it will take to receive my order?
Each item has a "ships" code next to the Qty and price. This lets you know when the item will leave our warehouse. (NOTE: this refers to Monday-Friday and non-holidays)
What is your return policy?
If your are not satisfied with your purchase, please fill out the Contact Us form and submit your complaint. One of our customer service representatives will contact you to discuss and remedy the problem.
Is your site secure?
This site has security measures in place to protect against the loss, misuse, and alteration of the information that is given to us by our customers. We have an SSL (Secure Sockets Layer) connection to the area where we ask you for such necessary information as name, address, credit card number, etc. SSL is fully supported by Microsoft Internet Explorer and Netscape Navigator. For more information, click here.
Why doesn't this site look right with my browser and why am I getting browser errors?
We recommend using Netscape 6.0 or later and Microsoft IE 5.5 or later to view this site. We require the use of a Secure Sockets Layer (SSL) compliant browser. In addition, your browser must have Java Script turned "on" and it must be set to accept "cookies".
Which credit cards do you accept?
We accept Visa, MasterCard, American Express, Discover. We cannot accept personal checks, cash or money orders.
